Conditions of Service

Our connection policies and types of service.

Toronto Hydro’s Conditions of Service and two reference documents are changing. The proposed implementation date is January 1, 2022. We’ve outlined the proposed changes in the following documents.

Proposed main document

Proposed reference documents

Customers can review the proposed changes and submit comments until December 10, 2021. Customers can submit comments using the contact information at the bottom of this page.

View or download our Conditions of Service

Conditions of Service - Main Document (PDF, 927 KB)

Additional documents

Revision summary

The Conditions of Service - Revision #20 Summary (PDF, 121 KB) highlights the latest revisions made to the Conditions of Service document.

Reference documents

The Conditions of Service reference documents provide further background information:

Please note: Our Conditions of Service are subject to change. They are regulated by the Ontario Energy Board, and Toronto Hydro will submit any changes to the Ontario Energy Board.

Questions or comments?

Feedback regarding the latest revisions to our Conditions of Service can be emailed to conditionsofservice@torontohydro.com or mailed to:

Toronto Hydro
Engineering Policy
500 Commissioners Street
Toronto, ON
M4M 3N7