Contact us

Find helpful information or get in touch with us directly.

Call us

You can reach our Customer Care team Monday to Friday between 8 a.m. and 8 p.m.

In case of outages or emergencies, our team is available 24/7.

Press 1 for outages and emergencies
Press 2 for billing and payments
Press 3 for move requests
Press 4 for tree maintenance and projects

Visit us

Our head office is located at:

14 Carlton Street
Toronto, ON  M5B 1K5

Email us

Common questions

You can view detailed information about your bill in our residential bill explained section.

Your bill explained

If you receive a suspicious call, hang up immediately. If you receive a suspicious email or a text message, don’t click on any links or make any payments.

We strongly encourage you to report the incident to the Canadian Anti-Fraud Centre at 1-888-495-8501 and to Toronto Hydro at 416-542-8000.

Report a scam or fraud

There are many ways to pay your Toronto Hydro bill, including Pre-Authorized Debit, Equal Payment Plan, financial institutions, mail or Telpay.

Ways to pay

The first step is to contact our Customer Care team through one of options on this page. If you’re not satisfied with the outcome, you can request your concern be escalated.

Resolve a complaint

Manage your account online

Monitor your daily energy usage, change your address and more through your My TorontoHydro® account.

Access your account