What are electricity retailers?
Electricity retailers are private companies that purchase large "blocks" of wholesale electricity from power generating companies and then sell it to customers. These companies are not affiliated with Toronto Hydro.
They charge a fixed-price per kilowatt-hour and require customers to sign a contract. The price offered is typically guaranteed for a specified number of years, although in some cases the price could change during the contract period.
All retailers must be licensed and are listed on the Ontario Energy Board (OEB) website.
What do you need to know about electricity retailers?
If you’re approached to sign or renew a gas or electricity contract for your business, it’s important to:
- Always make sure you look at the salesperson's ID badge first and get a business card. Energy company salespeople must wear an ID badge and give you a business card
- Don't share personal information, such as your gas or electricity bill, unless you’re sure you want to sign a contract
Note: The OEB doesn’t go door-to-door selling electricity contracts.
Visit the Consumer Protection section of the OEB website to learn more about electricity retailers.
What you should do before signing a contract
Do the following before signing a contract to purchase electricity from a retailer:
- Read the contract carefully, including the disclosure statement and price comparison provided by the salesperson
- Find out if there are administration costs. Look for these and other additional costs on top of the commodity
- Review the contract termination process and any applicable charges you might be responsible for
- Review contract renewal terms
- Ask questions if you’re unclear or uncomfortable with anything
Note: The Electricity Retailers Code of Conduct requires retailers to fully inform a potential customer of all conditions and allow a customer the time to fully understand the contract.