Contact us

Find helpful information or get in touch with us.

Call Centre alert: Please note our busiest times are typically between 10 a.m. and 3 p.m. You may also experience longer wait times due to increased call volumes on Mondays and at the beginning of each month.

To complete tasks online, use the following quick links.

Common questions

You can view detailed information about your bill in our business bill explained section.

Your bill explained

If you receive a suspicious call, hang up immediately. If you receive a suspicious email or a text message, don’t click on any links or make any payments.

We strongly encourage you to report the incident to the Canadian Anti-Fraud Centre at 1-888-495-8501 and to Toronto Hydro at 416-542-8000.

Scams and fraud information

You can find a detailed breakdown of current rates in our business electricity rates section.

View rates

The first step is to contact our Customer Care team through one of options on this page. If you’re not satisfied with the outcome, you can request your concern be escalated.

Resolve a complaint

Call us

You can reach our Customer Care team Monday to Friday between 8 a.m. and 8 p.m.

In case of outages or emergencies, our team is available 24/7.

Press 1 for outages and wires down
Press 2 for account balance, payment-related inquiries or to discuss a disconnection
Press 3 for opening or closing your account
Press 4 for forestry emergencies, electrical connections and projects
Press 5 for information about financial assistance programs or to learn how to protect yourself from fraud

Visit us

Customer Care:
500 Commissioners Street

Head office:
14 Carlton Street
Toronto, ON

Email us